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"Treated with care and compassion"

About: Craigavon Area Hospital / General Medicine (2 south)

(as a staff member posting for a patient/service user),

I am originally from Manchester and what I like Craigavon area hospital is how friendly the staff are and how they will come in and chat with me and ask me how I am. The staff are all very talkative (especially on 2 South) I really enjoy that staff sit and talk with us as it makes us feel listened too and cared for. The level of care is outstanding I really wasn’t expecting it to be this good.

When I arrived I got speaking to the consultant and I am pleased to report what a refreshing change it is to be listened too and treated with care and compassion not only by the consultant but everyone I met working in this hospital. I have never got this level of professionalism when I was back home in Manchester. Thank you for a positive experience and helping me to determine what is happening with me and involving me in my need to know personality.

I cannot express how much just having professionals listen, understand and know what they are doing' makes all the difference.

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Responses

Response from Nicole Barnes, Clinical Sister Acute Frailty Ward Ramone 1, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust 3 years ago
Nicole Barnes
Clinical Sister Acute Frailty Ward Ramone 1, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust
Submitted on 07/06/2022 at 09:03
Published on Care Opinion at 09:03


Hello Aoiyf36,

I pleased that the quality of care that you have been provided with was of a high standard. This is the care we aim to provide to all our patients. I am glad to hear that in the hospital the doctors were approachable for all your questions. I will pass on this excellent feedback on to staff.

Kind Regards,

Nicole, 2 south medical

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