"10 hour wait with no communication"

My Mum was sent to ward 1b by her GP.  She is 75 and in a wheelchair.  Blood test were taken and we sat in the waiting room were there were around 12 patients waiting.  Mum is diabetic and in poor health.  No-one came in to speak to us to update us while we were waiting. 

Patients are meant to be under the care of a nurse while there.  The nurse kept walking up and down the corridor looking lost with a scrap piece of paper in their hand and observing others on the nurse station.  They did not seem to know what they were meant to be doing and walked around the waiting room asking peoples names rather than calling the name of the patient they wanted to speak to. 

After a couple of hours I asked if the blood test results were back, and they were and I was told mum was the 4th patient on a list.  It was another 4 hours before she was seen, so it appears that it took the doctor 4 hours to see the 3 patients before us.  We were there for a total of 10 hours.  It's just not acceptable. It seems like they expect you to just wait all day being ignored with no communication or care whatsoever.