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Difference in wards

Posted By corvushe76

"Difference in wards"

About: Inverclyde Royal Hospital / General Medicine ( wards G North, G South, J North, J South & L South) Inverclyde Royal Hospital / General Surgery

(as the patient),

I was taken into hospital due to a illness and was admitted while I was in H North the staff were not friendly towards me and not helpful.

But when I got transferred over to H SOUTH the nursing staff welcomed me with a polite hello and a welcoming smile. The staff in H SOUTH are wonderful and caring and friendly but also respectful and they were good at helping me with my needs.

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Responses

Response from Heather Lapsley, Clinical Services Manager - Surgery and Older People's Services, Inverclyde Royal Hospital - Clyde Sector, NHS Greater Glasgow and Clyde nearly 2 years ago
Heather Lapsley
Clinical Services Manager - Surgery and Older People's Services, Inverclyde Royal Hospital - Clyde Sector,
NHS Greater Glasgow and Clyde

Submitted on 09/06/2022 at 11:13
Published on Care Opinion at 11:13

picture of Heather Lapsley

Dear corvushe76,

Thank you for taking the time to post on Care Opinion of your differing experience on two surgical wards at Inverclyde Royal Hospital.

I am really sorry to hear this and disappointed, as we pride ourselves on a high level of care and empathy, which appears to have fallen short on this occasion. Thank you too for your lovely comments about H South.

To allow me to investigate and pass on your comments to both wards, I'd be really grateful if you could contact me to provide a little more detail.

I can be called on 01475 505119 or email heather.lapsey@ggc.scot.nhs.uk

Kind Regards

Heather

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