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Care Opinion

Care at home from Urgent Community Response team

Posted By Abisz74

"Care at home from Urgent Community Response team"

About: Urgent Community Response Mid Hants

(as a staff member posting for a patient/service user),

I was unwell at home and the Urgent Community Care Team came to visit me at home when I was unwell. It was always reassuring seeing the team and I was pleased that I could rely on this service to give me assurance when I wasn't feeling well.

I am now feeling better and I was pleased to have the team coming in. I wasn't always sure at the start what they would be doing and when I was unwell and need to go to hospital for a day it wasn't really explained to me why.

I do appreciate that the team kept me well and at home and that my trip to hospital was only a short one. The team helped when I wasn't sure which tablets to take when I came home. I now feel settled and recovering.

Thank you all.

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Responses

Response from Southern Health NHS Foundation Trust nearly 2 years ago
Southern Health NHS Foundation Trust

Submitted on 01/06/2022 at 20:07
Published on Care Opinion on 02/06/2022 at 10:20

Thank you so much for providing feedback for the service it is so important for us to get things right for you.

I am pleased that the team reassured you and I will of course pass that on. I hope the reliability of the team also helped your recovery.

I would like to help with the way you felt about communication. I think sometimes as busy professionals we assume too much. I would like to share your comments with the team and remind them to always explain everything including why we are visiting. This can get lost in a busy day but it is so important to make sure we communicate well. We are also developing a patient and carer leaflet for us to leave in our service users homes. This will have details on

Who we are

And

What we do.

Your feedback is so important to help us change and work alongside you so thank you

We all hope you are recovering well.

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