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So let down by their aftercare

Story from nhs.uk

"So let down by their aftercare"

About: Nuffield Health, Guildford Hospital

Post operative physio was cancelled repeatedly. They have no contingency for staff absence and useless telephone advice!

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Responses

Response from Nuffield Health, Guildford Hospital nearly 2 years ago
Nuffield Health, Guildford Hospital

Submitted on 01/06/2022 at 10:06
Published on nhs.uk at 12:58

Dear Patient,

Thank you for your recent feedback, with regards to your post-operative Physiotherapy at our Hospital, we would like to apologise for any cancellations which has led to delays in your treatment.

We would like to review this further on your behalf, would it be possible to provide some further information by emailing our Customer Relations team via: Customer.Relations@nuffieldhealth.com

Thank you in advance for this detail.

With regards,

The Nuffield Health Guildford Hospital Senior Management Team

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