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"A trip to the children's accident and emergency department"

About: Royal Belfast Hospital for Sick children / Emergency Department

(as a relative),

My son had presented with a sore tailbone. He is fully dependent on his wheelchair and waited more than four hours to be seen about the very thing he was quite literally sitting on. There was no place to change him, no quiet space to feed him or give medicines.

I asked for a cubicle and was told they were doing their best. My reply was well everyone else can go to the bathroom so why can't he? The sister came and I felt was quite sharp in regards as to why we couldn't have a space. Less than 15 mins later we were allocated a cubicle.

In this day and age there are many many complex children who require a proper changing places and  need a bathroom with a bench and hoist. I cannot understand why the regional children's hospital doesn't. So much money seems to be wasted over and over again and yet basic needs for disabled people are ignored. 

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Responses

Response from Sinead Duffin, Service manager, SPECIALIST HOSPITALS & WOMEN'S HEALTH, Belfast HSC Trust nearly 2 years ago
Sinead Duffin
Service manager, SPECIALIST HOSPITALS & WOMEN'S HEALTH,
Belfast HSC Trust
Submitted on 06/06/2022 at 12:40
Published on Care Opinion at 14:46


Thank you for taking the time to share your feedback with us. I am very sorry for your poor experience within the Royal Belfast Hospital for Sick Children's Emergency Department. I will look into the issues that you have raised with the staff in the ED and take necessary actions to improve the facilities for children and families.

Thank you

Sinead Duffin

Service Manager

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