I started to suffer from stomach pain from around 2pm one afternoon, which gradually worsened until my husband tried to call 111 but could not get through. After about 20 minutes I asked him to call 999 as the pain had become so bad. He called 999 and after triage they in my opinion incorrectly requested he call back 111. On the phone to 111 for 40 minutes with no answer and my husband at this point went to speak to a neighbour for a second opinion, the neighbour came over and on seeing the level of pain I was in said to recall 999 who this time said they could not send an ambulance but that someone would call back. We made the call to drive to Larbert ourselves at this point.
In the meantime the 999 operator called back and agreed that an ambulance was required (suspected ruptured bowel) but it could take hours so we drove to Larbert hospital. We arrived at Larbert in the evening, at which point I was taken to A&E and then admitted to hospital.
Unsure of diagnosis as was so ill but was given antibiotics and discharged several days later. Very distressed in hospital as there was a drunk aggressive patient in the room next door.
A few days later I had a repeat of the stomach pain, ambulance called and taken to A&E once more. I found the doctor to be rude and aggressive, when taken back to A&E asked to confirm that I'd just been discharged from hospital, when I replied yes they asked why on earth did I not go back to the ward, and threw my notes down. I had no idea that was the protocol and in any case I was almost unconscious with the pain. It appears the ambulance crew had no idea about this protocol either as they took had all my history and still took me to A&E.
Antibiotics and morphine administered over the next few days, neither of which stopped the symptoms and I was vomiting black bile, severe abdominal pain and stomach swelling. After a scan in the middle of the night I was told my bowel had ruptured and possible requirement for stoma. I was operated on for 7 hours and when I came round was told most of my bowel had been removed and I would require a permanent stoma. I was released from hospital around a week later, and advised there would be a follow up appointment with consultant within 6-8 weeks,
After repeatedly chasing and raising a formal complaint I finally received a follow up appointment this April by which time I had developed numerous hernias where it feels like my stomach is hanging out and I am in severe pain and virtually unable to do anything in addition to suffering real mental health issues. The consultant who saw me in April advised that I would need further surgery to deal with the hernias and mentioned that this could have been avoided had I been seen earlier. They advised that prior to any surgery I would need a scan which they referred me for. When I chased the scan appointment two weeks later I was advised I would have to wait sixteen weeks for this. I raised a complaint about the wait time as I felt this was unfair due to an error made by the hospital and even raised with the senior management. Although they acknowledge this was an error on their part, they would not do anything more. This seems grossly unfair to me personally as I am still waiting for an appointment with no quality of life.
"Waiting for an appointment with no quality of life"
About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital Accident & emergency FK5 4WR Forth Valley Royal Hospital / Gastroenterology Forth Valley Royal Hospital Gastroenterology FK5 4WR NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB
Posted by Sheridan (as ),
Responses
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Update posted by Sheridan (the patient) nearly 2 years ago
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Update posted by Sheridan (the patient) nearly 2 years ago