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"Absolutely incredible nurse"

About: Sexual Health Services - North Staffordshire and Stoke-on-Trent (Open Clinic)

(as the patient),

Nurse Fiona was absolutely incredible. In the 5 years I have been attending the Cobridge clinic, I have never met somebody so knowledgeable, professional and highly skilled in everything she did or said.

I came in with a cold sore and a genital wart, as well as for a full screening. I was terrified that I would get some kind of health complications down the line, and I was really hard on myself. But as soon as she confirmed my suspicions, she settled me right down. It was something about her energy that soothed the pain. She explained that a huge majority of people contract it through their lifetime, making (professional) jokes to lighten the mood. She was a joy to chat with, and I had never had such little pain/aftermath from somebody taking bloods.

She had even explained, in depth, how I should do every single screening test. 5 years and not a single nurse had explained that I needed to put the first bit of pee into the urine cup! Just a month before, I had seen a different nurse, who accidentally left a bruise on my arm. I was terrified to have my bloods done at Cobridge again. But when Fiona did it, I didn't even feel it go in or out, and she even managed to talk to me during the blood taking.

An absolutely inspiring woman! Get her a pay rise for her skills alone!

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Responses

Response from Julia Barraclough, Service Manager, North Staffordshire & Stoke on Trent Sexual Health & HIV Service, MPFT nearly 2 years ago
Julia Barraclough
Service Manager, North Staffordshire & Stoke on Trent Sexual Health & HIV Service,
MPFT
Submitted on 20/06/2022 at 13:19
Published on Care Opinion at 13:19


picture of Julia Barraclough

Thank you for taking the time to provide feedback on the service you received. It is really lovely to hear about the high quality, professional and compassionate care that Fiona provided you with. I have shared your comments with Fiona - you have made her day!

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Inspired69 (the patient)

Thanks for your response! I'm so pleased this review found it's way to her. She was just incredible, and more than deserved the recognition for it. Carry on the great services you're all providing:)

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