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Care Opinion

Excellence of staff

Posted By januaryky66

"Excellence of staff"

About: Victoria Hospital / Endoscopy

(as the patient),

Attended for an Endoscopy at Victoria Hospital Kirkcaldy. From the Enquiries desk to the Endoscopy team I was very impressed. All staff were exemplary, explaining the procedure and trying to put this patient at ease.

During the procedure all the staff took great care of myself, even when faced with a problem, this was rectified effeciently and professionally

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Responses

Response from Louise Noble, Service Manager, Planned Care, NHS Fife nearly 2 years ago
Louise Noble
Service Manager, Planned Care,
NHS Fife

Submitted on 07/06/2022 at 10:08
Published on Care Opinion at 10:08

Dear Januaryky66

Thankyou so much for taking the time to give such lovely feedback about our Endoscopy team. The staff pride themselves on providing the best service they can and they will be delighted to hear you had such a positive experience.

Best wishes

Louise Noble, Service Manager.

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Response from Katie Black, Senior Charge Nurse, Day Intervention Unit, NHS Fife nearly 2 years ago
Katie Black
Senior Charge Nurse, Day Intervention Unit,
NHS Fife

Submitted on 07/06/2022 at 15:20
Published on Care Opinion at 15:20

Dear januaryky66,

Thank you very much for taking the time to feed back to our team. We are proud to learn that your experience within our unit was positive. My name is Katie Black, I am the Senior Charge Nurse within the Day Intervention Unit at the Victoria Hospital. Our team as a whole strive to give the best care they can to you. We are really pleased that their care has helped you through your procedure. I will share your feed back with the team and it will be displayed on our Care Opinion Board.

I hope you are well, thanks again.

SCN Katie Black

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