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Care Opinion

Genuinely kind and helpful staff

Story from nhs.uk

"Genuinely kind and helpful staff "

About: Russells Hall Hospital

After being discharged yesterday I had spent a month in your care

First amu then onto ward A2.

After firstly being admitted with a cellulitis infection in my left leg

I then come down with a pneumonia on my chest.

This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them

Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well

So many thanks to All the staff on A2, best wishes take care and stay safe.

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Responses

Response from Amirah Shaikh, Patient Experience Administrator, Patient Experience, The Dudley Group NHS Foundation Trust nearly 2 years ago
Amirah Shaikh
Patient Experience Administrator, Patient Experience,
The Dudley Group NHS Foundation Trust

Submitted on 30/05/2022 at 09:50
Published on Care Opinion at 09:50

Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star.

It is great to hear that you received excellent care and treatment in AMU and Ward A2. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you.

Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them.

All the best and take care.

Patient Experience Team

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