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Positive experience in A&E at Livingston

Posted By SPAIN2020

"Positive experience in A&E at Livingston"

About: St John's Hospital / Accident & Emergency

(as a relative),

Elderly  relative sent from Edinburgh GP to Livingston  A&E, due to swollen red fingers. Seen by Dr In A&E. 

Dr preformed investigations and when results were available, diagnosed gout and treatment commenced. Followed up by phoning next of kin to inform and provided written information covering the next 5 days. 

Wonderful service and communication for all to understand. Many thanks .

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Responses

Response from Rachel Anderson, Clinical Director of Emergency Medicine, Accident & Emergency, St John's Hospital, NHS Lothian nearly 2 years ago
Rachel Anderson
Clinical Director of Emergency Medicine, Accident & Emergency, St John's Hospital,
NHS Lothian

Submitted on 06/06/2022 at 15:32
Published on Care Opinion at 15:57

Thank you for this compliment. We do appreciate the positive stories, especially at difficult times like these. I'll pass it on to the team involved. Its good to hear your relative received high quality service and with clear communication to the family.

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Response from Aris Tyrothoulakis, Director, NHS Lothian nearly 2 years ago
Aris Tyrothoulakis
Director,
NHS Lothian

Submitted on 06/06/2022 at 15:47
Published on Care Opinion at 15:47

Dear 'SPAIN2020'

Thank you for taking the time to provide this lovely feedback. I was glad to read that your relative had a positive experience when attending St John's A&E and I hope their treatment is going well.

I will make sure that your kind words are shared with the team as I am sure they will be greatly appreciatd.

Kind regards,

Aris

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