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"Nothing but praise"

About: Forth Valley Royal Hospital / Orthopaedics Stirling Care Village / Minor injuries unit

(as the patient),

I damaged a finger when I came off my bicycle on a Sunday morning.

From the immediate concern of the young chap on reception at Stirling Minor Injuries Unit, to the exemplary care of the treatment nurse and subsequently the careful attention of the on-call orthopaedic surgeon at FVRH, I have nothing but praise.

Ruth, the nurse at MIU was wonderful, calming and comforting, notwithstanding my persistent curiosity. She was correct in her professional instinct that a referral was required and the high standard of her preliminary treatment and dressing of the wound was remarked on by Matt, the surgeon, who repaired a tendon with great care, taking time to explain what was happening both to me and a junior colleague. When I interrupted his work by fainting (from light headedness, having not had anything to eat for several hours), Matt went to the waiting room and called my wife through to give me support and then arranged an emergency specialist physio appointment to ensure a quick return to full function.

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Responses

Response from Alex Eadie, Operational Manager, Ambulatory, Diagnostics and Theatres, NHS Forth Valley nearly 2 years ago
Alex Eadie
Operational Manager, Ambulatory, Diagnostics and Theatres,
NHS Forth Valley
Submitted on 26/05/2022 at 14:27
Published on Care Opinion at 14:27


Good afternoon,

I'm sorry to hear about your accident, however I am so glad to read of your positive experiences and I hope you are recovering well.

Thank you for taking the time to share your feedback, I will pass this onto the team who I am sure will be equally grateful.

Stay safe when you're back on your bike!

Alex

Alex Eadie

Operational Manager, NHS Forth Valley

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Response from Tracey Archibald, Lead Nurse for Advanced Practice ED/MIU, Emergecy Departement/Minor Injuries Unit, Nhs Forth Valley nearly 2 years ago
Tracey Archibald
Lead Nurse for Advanced Practice ED/MIU, Emergecy Departement/Minor Injuries Unit,
Nhs Forth Valley
Submitted on 26/05/2022 at 15:33
Published on Care Opinion at 15:33


Good afternoon, I am sorry to hear about your accident I hope your recovery is going well. I will pass on your feedback to Ruth and the Minor Injury reception team. Thank you for taking time to post on care opinion.

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