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"All was very good apart from reception..."

About: Blackheath Hospital

I attended for a CT scan and it went very well...apart from the grumpy, miserable and unhelpful receptionist at entrance to the beautiful building, otherwise it's five starts, if she had shown the bare minimum in customer service skills it would be five stars instead of four, if you're having a bad day please don't take it out on the customers...

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Responses

Response from Blackheath Hospital nearly 2 years ago
Blackheath Hospital
Submitted on 24/05/2022 at 08:41
Published on nhs.uk at 13:41


Dear Patient,

Thank you for your feedback. I'm sorry to hear of your experience with our receptionist. I will ensure this is forwarded to our Imaging Manager and is follow up on.

Dean Morris

Director of Clinical Services

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