"Reception Worse Experience ever "

I had a infection, was given cream to resolve, it was not enough, requested more took over a week that it got re-infected, got more cream, told them it would not last, so in the same day requested more, at 5 days I rang and asked it the prescription was ready, its with the doctor, rang at 6 days told it was at the chemist, when to chemist no prescription, now told that it was only day before and I have to take pot luck in the morning to get a doctors appointment.

If the receptionist/prescription had done they job the infection would have been cleared by now, uncaring & unsympathetic staff, and its a nightmare to get an appointment, however I have had no issue with the doctors or medical practitioners I have managed to see.

Very unhappy.