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Care Opinion

Excellent Experience

Story from nhs.uk

"Excellent Experience"

About: St Richard's Hospital

I have had the need for endoscopy (specifically a colonoscopy) at the Chichester Treatment Centre at St. Richards. This was to check for possible presence of bowel cancer.

Everyone at the centre was extremely pleasant and helpful, but I wish to praise all of the clinical staff in particular.

Given that they ultimately could have to be informing one of a very serious issue as it was detected , they went to great lengths to ensure that I was fully aware of the procedure, and to allay any concerns that I might have.

At every stage they checked that I was not in any discomfort, and all parts of the procedure were explained to me as they happened.

In the recovery area also the staff were most attentive, to make sure that I was sufficiently recovered to leave.

Thank you to the doctors, nurses and all personnel for your excellent care and attention

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Responses

Response from St Richard's Hospital nearly 2 years ago
St Richard's Hospital

Submitted on 23/05/2022 at 11:04
Published on nhs.uk at 16:10

Thank you very much for your message expressing your appreciation for the good service you received recently. We have passed your kind message on to the ward manager and ensured that all the staff are aware of your very kind comments.

Thank you messages give staff much encouragement and an enormous morale boost at a time when working for the NHS can sometimes leave them feeling under pressure. To receive such positive feedback is hugely important, thank you.

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