"very disappointed "

I am very very disappointed and also feeling heart broken by them . I am trying to get an appointment from last 10 days .When i call them they said go to online and when i go online they said call your gp. In 4 years after registering with them i never get a appointment. I got very bad allergy on my face which is increasing by every passing day but no one is willing to help me. They told me to call GP hub which took 40 minutes on hold and then disconnect the call. I called them again they took 58 minutes and then the call disconnected. I am literally crying to see the doctor. I need help but there is no one to see. Then in the last i booked myself with a private dermatologist who charge me alot. I am tax for free medical but i am not getting the chance to see the doctor. This is very frustrated when you have 3 kids to look after. I am mentally exhausted crying for the appointment to see the doctor but all in vain. I will say definitely a no to this GP. Because in the end you guys are just wasting your time.