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"I was made to feel so welcomed"

About: University Hospital Wishaw / Day Surgery

(as the patient),

I was made to feel so welcomed, relaxed and looked after. Anything I needed to ask, was answered for me. The staff were wonderful, even the ones who were looking after other patients. They would ask if I was ok on the way past. I felt safe from the first port of call to getting in the car on my way home. I would recommend this unit to anyone. Everything was explained to me step by step and they ensured I fully understood what was just explained to me. My stay was great. These girls are certainly angels, even my strong cup of tea hit the right spot, and the sandwich was fresh and lovely. I have not got 1 fault. Well done to each and every staff member who I saw.

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Responses

Response from Amy Gordon, Staff Nurse, Day Surgery Unit, UHW, NHS Lanarkshire nearly 2 years ago
Amy Gordon
Staff Nurse, Day Surgery Unit, UHW,
NHS Lanarkshire

Nursing

Submitted on 20/05/2022 at 14:49
Published on Care Opinion at 15:43


Dear avocetgf45

Thanks for taking your time to share your lovely comments on Care Opinion.

I am glad to hear that you had a positive experience in Day Surgery. It is lovely to hear that you felt welcomed, relaxed, safe and well looked after during your stay.

I will ensure that I pass your comments on to the team and I hope you are recovering well at home.

Kind Regards

Amy Gordon

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