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Care Opinion

lack of support

Story from nhs.uk

"lack of support"

About: Northwick Park Hospital

Having waited months for face to face appointment I eventually visited Rheumatology department recently for persistent joint pain but told nothing they couldn't help me. The department is meant to help sufferer with a variety of bone and joint issues but I left without help. Still in pain and feeling very low next appointment months away and I have to cope in pain until then hoping a different doctor may provide me with some help to manage pain in future.

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Responses

Response from Anjali Patel, Patient Experience Manager, London North West University Healthcare NHS Trust nearly 2 years ago
Anjali Patel
Patient Experience Manager,
London North West University Healthcare NHS Trust

Submitted on 20/05/2022 at 10:36
Published on Care Opinion at 10:36

Thank you for taking the time to leave your feedback. I am sorry to hear that you did not have a positive experience with our Trust.

We are unable to identify you from this post, but would invite you to contact our PALS department so that they can look into this further for you. You can contact the PALS team on 0208 869 5118 or LNWH-tr.PALS@nhs.net. If they do not pick up when you ring, they will definitely call you back. We would like to see if we can help you with an appointment and to get customer satisfaction a bit higher.

I shall also forward your feedback to the Rheumatology Team leaders.

Pippa Kashmiry

Patient Experience Team

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