"Very rude "

I visited the practice a week ago, with hindsight, perhaps I should have rung first but it was not easy to get through by phone and the online forms were a bit beyond me. As the surgery was only 10 mins walk from where we were staying, we called in. One of the reception team was extremely rude and really upset me. I wasn't really given the chance to explain I wanted a simple dressing which takes approximately 5 mins but was necessary to ensure infection had not set in and avoid sepsis etc. A most unprofessional and uncompassionate way to behave.