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My visit to A & E after an accident

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"My visit to A & E after an accident"

About: Russells Hall Hospital / Trauma and orthopaedics

(as the patient),

I accidentally dropped an Angle Grinder on my shin at home on Saturday morning

I first went to my pharmacy to see if they could sell me butterfly tape to close the wound.

They suggested I phoned 111.

I phoned 111 and after a series of questions, they booked me an appointment at RH A&E.

My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through.

The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed.

Very shortly I was out of A&E, with a few spare dressings and a leaflet in my hand and a bandage on my leg.

Your staff could not have been more professional or efficient.

I would recommend you, thankyou again.

Staff skills

Staff skills


Staff attitude

Staff attitude


Treatment

Treatment


Waiting Time

Waiting time


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Responses

Response from Amirah Shaikh, Patient Experience Administrator, Patient Experience, The Dudley Group NHS Foundation Trust nearly 2 years ago
Amirah Shaikh
Patient Experience Administrator, Patient Experience,
The Dudley Group NHS Foundation Trust

Submitted on 23/05/2022 at 09:59
Published on Care Opinion at 09:59

Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star.

It is great to hear that you received excellent care and treatment in the Emergency Department. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you.

Your kind comments have been shared with the team and senior management who will be pleased to hear of them.

All the best and take care.

Patient Experience Team

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