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Felt invisible

Story from nhs.uk

"Felt invisible "

About: Highfield Hospital

2 days later and I still don’t know if the op was successful. Felt too ill to ask questions before I left but was told there was info in a pack.

There was sheet not filled out! Tried to ring but still waiting for nurse to get back to me. I thought I was speaking to a nurse when I phoned who was giving me vague advice, then found out she was the ward secretary.

I have absolutely no idea what’s happening.

Never had any problems with NHS and will be staying with them in the future.

Well done NHS

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Responses

Response from Highfield Hospital nearly 2 years ago
Highfield Hospital

Submitted on 16/05/2022 at 12:14
Published on nhs.uk at 14:36

We are very sorry to hear of your experiences at Highfield. Please can you contact vicky.walsh@circlehealthgroup.co.uk with your full name, date of birth and address and we will investigate what happened and ensure someone contacts you asap.

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