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"Cataract Operation"

About: Golden Jubilee National Hospital / Ophthalmology Outpatients

(as the patient),

I attended the Eye Centre at the Jubilee Hospital in Glasgow in the afternoon toward the end of April for a cataract operation on my left eye.

From the moment that I was greeted by the reception staff, who showed me into the area to be assessed and prepared for my operation, I was surrounded by professional, courteous, and caring staff.

The entire process was smooth, and I was quickly moved from assessment to pre-op to the operating theatre. At each handover it was reassuring that a detailed sign off took place between the staff, checking my name, the operation type, etc.

I was extremely anxious about the procedure; the staff were very supportive and kind. The fact that the surgeon introduced herself to me prior to the operation was also extremely reassuring.

The operation itself was quick and efficient, although for someone as squeamish as myself, a little disturbing, no pain, just being conscious while someone worked on my eye, ugh! Throughout the surgery the presence of a nurse holding my hand was deeply comforting and the surgeon was also sensitive to her patient.

All in all, a very positive experience and the resulting change to my eye sight miraculous! I would like to extend my deepest thanks to all the professional and caring staff that I came into contact throughout the day.

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Responses

Response from Andrea Heatley, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee nearly 2 years ago
Andrea Heatley
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee
Submitted on 25/05/2022 at 10:35
Published on Care Opinion at 10:59


Dear mooredhere,

Thank you so much for taking the time to acknowledge the dedication and professionalism of our NHS colleagues.

It is an absolute pleasure to pass on your comments to the team and I am ecstatic that the care you received was of the highest standard. Our staff are very hard working and committed to providing excellent patient care and I am sure they will be delighted that you have had a positive experience.

Thank you again for taking the time to post your lovely comments, it is very much appreciated.

I wish you all the best for the future.

Kind regards

Andrea

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