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Not great

Story from nhs.uk

"Not great"

About: St Bartholomew's Hospital

I visited here for some help and advice as it was listed as the nearest minor injuries walk in to me and I was turned away by one of your nurses. The info provided on the website and 111 service is incorrect for your minor injuries centre. The nurse informed me I would have to go all the way to another hospital despite being worried and in pain and the centre being empty. Luckily another nurse did take a look for me and really appreciate their help and advice. Instead of moaning and turning patients away who come to you for help maybe some action should be taken to update what you do and don't treat online.

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Responses

Response from St Bartholomew's Hospital 7 months ago
St Bartholomew's Hospital

Submitted on 14/09/2023 at 11:03
Published on nhs.uk on 15/09/2023 at 10:37

I am sorry for your experience. The information on the trust website is up to date regarding the minor injuries unit. We have been addressing the problem with 111 and the NHS website. I agree it is misleading at the moment as a unit we have no access to edit the information. We are a minor injuries unit and do not see minor illness. We would be grateful if you could feedback your experience to 111 as we hope the more patients that do this will lead to this been changed. Again I apologise for the experience you had.

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