This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Education & awareness for neurological disorders"

About: Scottish Ambulance Service St John's Hospital / Accident & Emergency

(as the patient),

I have FND (Functional Neurological Disorder) and as part of this I have non epileptic seizures. The symptoms of this are similar but not identical to epileptic seizures.

I had a seizure that began with me passing out and was unable to move any of my muscles, my eyes locked shut and I couldn't speak however I was still conscious and could hear what was being said.

Being trapped in your own body is one of the most terrifying and frustrating feelings. In between these paralysed states I had convulsions where my entire body would shake and I had no control over my limbs. The ambulance was called after an hour of this cycle. The ambulance service were very quick to arrive and the two paramedics (Kevin and Steven) were incredible at making me feel safe and making me laugh whilst providing the support I needed.

When I got to A&E I was now able to speak in a stuttered manner so my mum spoke for me. When the nurse was doing my vitals we were explaining what happened and I told her it was a non epileptic seizure. The nurse then proceeded to tell me it was not a seizure and that I should choose my words more carefully when I tried to explain through very stuttered words she told me again it was not a seizure.

I was then left in my room having these fits with no type of support (eg something to calm my muscles). Before I passed out I was aiming for the bathroom in my house. I spent 4 hours waiting to go. They offered me a bedpan to pee in because of my symptoms however my body wasn't able to use it. When I told the nurse this they said that lots of people struggle and to call her if I wanted to try again. I was not offered any kind of help or support to get me to the actual bathroom. In the end it was my mum who helped me walk to the bathroom and back. Although I completely appreciate her support, she shouldn't have had to do that.

During my 6 hour stay I continued having these seizures. The nurse came and told me I was doing better just because I was able to communicate, however I had just gone from the paralysed state to the other end of the spectrum and couldn't control any of my movements. Although I did have small moments of rest these were not enough for me to recover before the next fit started. I also asked the nurse for some water, she told me she would be 10 minutes but it took an hour by which point I felt heavily dehydrated. The only reason I got water in the end was my mum went to ask again. The nurses response was I just forgot. This one incident on top of the sheer lack of understanding surrounding tic disorders made me feel I don't want to contact A&E again and will figure it out on my own. 

In summary, I feel there needs to be more training done in the area of Tic disorders such as Tourettes and FND. In my opinion because people are not educated, I felt I was treated with disrespect and with the attitude that I had no idea what I was talking about and that the nurses knew better. This is not the case. I have spoken to several different reliable sources who have in fact confirmed that in their opinion I was right.

I believe all departments should be made more aware of these disorders and at least have a basic understanding so that this does not occur for somebody else. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service nearly 2 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service
Submitted on 13/05/2022 at 11:23
Published on Care Opinion at 11:23


Dear Sirius17

Thank you for taking the time to post your Feedback here on CareOpinion.

I am really sorry to read about you having this condition. The symptoms you describe really do sound very scary indeed.

I am thrilled our crew Kevin and Steven have attended you and provided you with great care, making you feel safe and making you laugh, I am sure this helped the worrying situation a lot easier to cope with?

I would be delighted to pass on your lovely words to Kevin and Steven. If you would like me to do this for you, please may I ask you contact our team at sas.feedback@nhs.scot with you full name, address and date of when we attended to you. It would also be very useful if you made reference to your CareOpinion user name which will help us link to this story.

I am sure someone from St John's will be in touch with you soon in relation to the issues you have mentioned in respect of when you reached the hospital.

Thank you once again

Take Care

Lesley

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service nearly 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service
Submitted on 13/05/2022 at 13:22
Published on Care Opinion at 13:25


Dear Sarah

Thank you so much for sending our Patient Experience Team further details.

It is always lovely to receive positive feedback and I have passed on your kind words to the station where the crew are based.

I do hope you are feeling better.

Kind regards

David.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Agnes Ritchie, Associate Nurse Director, St. John's Hospital & Princess Alexandra Eye Pavilion, NHS Lothian nearly 2 years ago
Agnes Ritchie
Associate Nurse Director, St. John's Hospital & Princess Alexandra Eye Pavilion,
NHS Lothian
Submitted on 18/05/2022 at 12:20
Published on Care Opinion at 12:20


Dear Sirius17 I am really sorry to read your description of how your treatment and how you were made to feel within STJ Emergency Department [ED] on your recent attendance. This is not the kind of care and treatment that we aspire to deliver within the ED at STJ and I can only apologise. I will speak with the Senior Charge Nurse [SCN] and the Clinical Nurse Manager [CNM] for the area firstly to share your experience with the nursing team within the department to raise awareness of how this affected you personally but also how we can better understand the condition, how it may affect an individual feel so that going forward if you or indeed any other patient attending the ED will have a better patient experience and outcome that you had when presenting with this condition. I will also ask for some local training to be done as you have suggested. Once again my apologies for the experience you had and I do hope you are feeling much better.

Agnes Ritchie Associate Nurse Director STJ Hospital Livingston

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k