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"A+E and my recent visit to it"

About: Altnagelvin Area Hospital / Respiratory

(as a service user),

I was at A+E on Thursday my stats had dropped to 86 , thought I had pneumonia. The care I received was extraordinary, especially from a nurse named Catrina. She went way over and above her duty. I never felt in safer hands; her care, her attention to detail, she had a knack of making you relax , they were all excellent. I would like to thank this nurse in particular for such care and devotion to her job. She went way beyond her duties and I very much appreciated it. On top of that she had all the usual stuff to put up with in A+E . I think that place needs some security to alleviate the stuff that goes on and allow the staff to get on with their jobs of caring for people. Thank you again Catrina.

Nurses

Nurses


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Responses

Response from Colleen Hamilton, Service Manager for Unscheduled Care, Emergency Department / AMU /ACU Altnagelvin Hospital, WHSCT nearly 2 years ago
Colleen Hamilton
Service Manager for Unscheduled Care, Emergency Department / AMU /ACU Altnagelvin Hospital,
WHSCT

management duties

Submitted on 08/07/2022 at 09:08
Published on Care Opinion at 09:08


picture of Colleen Hamilton

Dear COPD sufferer

Thank you for taking the time to post your feedback about your recent visit to ED. I will pass on your comments to Catriona, who, like you have said, always goes above and beyond for her patients. Fabulous nurse!

Yes, in ED we are faced with many challenges, but the priority for us is the care we provide to our patients. Thank you for raising your issues around security, and something we have discussed and continue to discuss as a Trust, I will certainly advocate this for our team.

Thank you again, I hope you are feeling much better.

Many thanks

Colleen Hamilton

ASM unscheduled care.

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