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They still had time to give that extra individual care

Posted By Hutchings

"They still had time to give that extra individual care"

About: Borders General Hospital / Trauma & orthopaedics (Ward 9)

(as a service user),

I came home from Ward 9 in the Borders General Hospital following a total hip replacement two days earlier. My care from the appointments office, admission through ward 8, operation itself and care from the multidisciplinary team on ward 9 was second to none. Ward 9 was EXTREMELY busy but they still had time to give that extra individual care even another book to read by the author of the one I was reading.  A big fat massive thanks to you all.

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Responses

Response from Grace Brydon, Clinical Nurse Manager, Planned Care, Borders General Hospital nearly 2 years ago
We have made a change
Grace Brydon
Clinical Nurse Manager, Planned Care,
Borders General Hospital

Submitted on 17/05/2022 at 20:50
Published on Care Opinion on 18/05/2022 at 11:41

Dear Hutchings

Thank you for taking the time to give this lovely feedback. Please accept my apologies for the delay in responding to you. I am so pleased to hear that you had such a positive experience following your recent hip replacement and that despite Ward 9 being so busy the staff were still able to give you individual care. I will share your lovely feedback with the staff in 8 and 9 and also with other members of the multidisciplinary team. I hope you are continuing to make a good recovery from your hip replacement.

Kind regards

Grace Brydon

Clinical Nurse Manager

Planned Care

Borders General Hospital

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