This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Great personal care"

About: Croydon University Hospital

The first weekend in September 2021, I suffered heavy bleeding due to a missed miscarriage. I had discovered I was going to miscarry at what should have been a happy occasion during my 12 week scan and was given confirmation of this a week later after an internal scan. I was heartbroken. The week between the two scans was a dark one and the worst of my life. The morning after the second scan, the bleeding started and didn't stop. It got heavier and heavier.. I was at home with my family and very scared. It didn't stop and I fainted, came round then passed out again. My mum sat praying over me whilst my husband dialled 999. I was by this time talking again and hugging my little girl who was crying. We thought it would be a long wait for an ambulance. It wasn't. It arrived in less than 10 mins and the paramedics were true heroes! Two men who immediately made everything better and who even managed to make us laugh at this dark time. They were so gentle and calm..keeping me talking and asking me questions about myself on the drive to hospital. All the time telling me I was going to be fine and that the blue lights were not flashing. When we arrived, they didn't leave my side until I was safely in a room by myself. They put my mobile on charge for me and brought me some water. There was a angry man shouting and cursing in reception as I was brought in and the two paramedics who brought me in stood like knights at my side, protecting me from seeing and hearing him at a time when I was already scared. A young doctor was in charge of me at the A&E department. She was calm and sensitive and skilled but when the bleeding showed no sign of stopping after two hours of arriving there, she humbly admitted she needed further specialist help. Two doctors from the gynaecology ( I think) came down to see me and took over. Immediately they knew what to do to stop the bleeding. They examined me and saw that the sac and placenta were remaining and needed removing. They did this and immediately after the bleeding subsided and I knew I was out of danger. They allowed me to have a quiet time with the remains and were extremely kind...the consultant even holding my hand and telling me I would be home tomorrow. At this point it was late in the night and I was a mess. A nurse came to clean me up. I thank her for.the bottom of my heart for getting me cleaned up and allowing me to regain a little dignity. I was then taken to the Queen 2 ward and had some time to grieve with different members of staff checking me throughout the night. In the morning, I was surprised how quickly two doctors came to see me. They reassured me I would be ok and on my way home soon. I cried in front of them. One of them came back 15 mins later and took my hand and told me about her own miscarriage experience. She said this time last year, I felt like you did and I am telling you that you will be ok. She was lovely. A really beautiful moment of kindness in the darkness Thank you.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Croydon University Hospital nearly 2 years ago
Croydon University Hospital
Submitted on 10/05/2022 at 14:27
Published on nhs.uk at 15:51


Dear Joanna,

Firstly, I am sorry to hear of your miscarriage and this was clearly a distressing time for you. In the face of this, I am very happy to read that you have taken time to advise the Trust of your positive experience whilst accessing Croydon Health Services (CHS) and with specific staff. It will be of great pleasure that we share your positive comments with the relevant teams and staff and we would like to take this opportunity to thank you for taking the time to share such a positive story. If you would like to contact us further please do so by emailing the Patient Experience Team at CH-TR.PALS@nhs.net; please also advise if you would like to be on the list to share your story with CHS Integrated Quality Assurance Group for learning.

Like you say, a beautiful moment of kindness in the darkness; I truly hope you are managing well at present but please do not hesitate to contact the team if you need extra support.

Kind Regards

Patient Experience Team

Croydon Health Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k