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Care Opinion

The staff are brilliant

Posted By Decde74

"The staff are brilliant"

About: Craigavon Area Hospital / Emergency Department Craigavon Area Hospital / Trauma Ward Northern Ireland Ambulance Service / Emergency ambulance response

(as a service user),

I arrived here on Tuesday via the ambulance. It took around 30 minutes to arrive. The paramedics on scene were excellent, they were great at calming me down and getting me settled. I was straight in to the emergency department, seen to by the triage nurse, then brought here. The staff are brilliant and keep me well informed of my condition. We agree I am seeing a good improvement on my condition. The food is good and there is a good variety on offer for me. I am comfortable here and the ward is clean and tidy.

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service nearly 2 years ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 09/05/2022 at 12:00
Published on Care Opinion at 12:00

picture of Neil Gillan

Dear Decde74

Thank you for sharing your valued feedback regarding the care provided by NI Ambulance Service staff. It was so reassuring to hear about the professionalism and kindness of the individuals involved. I wish you the best with your recovery

Best wishes

Neil

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Response from Louise Currie, Professional Nursing Development Facilitator (Wards 1,2,3 Lurgan Hospital), Adult Community Services, Southern Health and Social Care Trust nearly 2 years ago
Louise Currie
Professional Nursing Development Facilitator (Wards 1,2,3 Lurgan Hospital), Adult Community Services,
Southern Health and Social Care Trust

Professional Nursing Development Facilitator Lurgan Hospital ward 1, 2 ,3

Submitted on 26/05/2022 at 10:56
Published on Care Opinion at 10:56

Dear Decde74,

My name is Louise and I am the Ward Sister on Trauma ward.

Thank you for taking the time to share you're feedback. I am glad your stay in Trauma Ward was a positive one and I will share this with all staff.

I hope you are recovering well and wish you a speedy recovery.

Kind regards

Louise

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Response from Paul Smyth, Interim Head of Service Emergency Departments, Acute & Emergency Medicine, Southern Health and Social Care Trust nearly 2 years ago
Paul Smyth
Interim Head of Service Emergency Departments, Acute & Emergency Medicine,
Southern Health and Social Care Trust

Submitted on 31/05/2022 at 12:17
Published on Care Opinion at 12:17

Good morning Decde74

Thank you for those positive comments on our service. We hope you are recovering well

Best wishes

Paul

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