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Devonshire Ward

Story from nhs.uk

"Devonshire Ward"

About: Eastbourne District General Hospital

I would like to thank the staff of Devonshire Ward for the wonderful care they gave to my Dad. The staff were kind,supportive and professional in dealing with the balance of deciding between continued treatment and palliative care. They listened to Dad's wishes and kept me informed throughout.They were quick in trying to establish palliative care when that was agreed to be the best approach. Sadly Dad died in hospital not living long enough to benefit from that care. I was quickly informed of the deteriorating situation. Staff moved Dad to a side room and allowed us to stay with him. They were caring and managed his pain at all times. It made such a difference to us as a family to be able to say our goodbyes and see Dad comfortable. I am so grateful.

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Responses

Response from Eastbourne District General Hospital nearly 2 years ago
Eastbourne District General Hospital

Submitted on 21/07/2022 at 12:11
Published on nhs.uk at 18:01

Dear Sandra,

Thank you for taking the time to leave us such kind feedback about your experience of the care provided to your dad on Devonshire Ward before he died; we very much appreciate it and offer you our belated, but nevertheless genuine, condolences.

The Trust has continually strived to provide a high standard of care in what has, and continues to be, extremely busy and challenging times, and so we are pleased to read this was your experience leading up to your dad dying. It is also very important to us that patients and their families are treated not only appropriately and professionally but with kindness, compassion, dignity and respect to meet our core values, and we are particularly pleased to read staff were able to support you at the end by moving your dad to a quiet place where you could be with him to say your goodbyes. Our thoughts will always be with you and your family.

We will ensure your feedback is shared with the team on Devonshire Ward as they will want to read of your gratitude. Take care, keep well and stay safe.

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