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Having a procedure at Radiology

Posted By tangocf79

"Having a procedure at Radiology"

About: Belfast City Hospital / Radiology

(as a service user),

Arrived for a sensitive procedure today. Booked for next week but I was contacted  and offered a cancellation which was gratefully accepted. Referral from GP to Consultant clinic to scan (approximately 5-6 weeks) - incredible!

Pre-scan literature and information sent well in advance and was easy to follow. 

Arrived before my time and taken immediately. A fantastic well oiled and slick team from start to finish - Paul, Kevin, Lynne & Lynn. Everyone was friendly, professional, knowledgeable, kind, compassionate, funny and above all reassuring. 

I know from chatting to them how busy each day is but despite this, I felt that I was the only person in their care. It was a perfect example of professional and patient centred care. If the team were under pressure with their busy list, they certainly never showed it. 

Thank you all so much and apologies for the veins Paul. 

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Responses

Response from Sean O'Conaire, Service Manager, Imaging, Belfast HSC Trust 2 years ago
Sean O'Conaire
Service Manager, Imaging,
Belfast HSC Trust

Submitted on 05/05/2022 at 14:01
Published on Care Opinion at 14:01

Dear Paul

Im delighted that you had a positive experience in the Radiology dept in the BCH. Your positive feedback is greatly appreciated and lets us know what we are doing well, which is extremely important.

I will share your feedback anonymously across the service in our fortnightly briefing as you have given some great examples of what was important and meaningful to you as a patient.

Many thanks

Sean O Conaire

Imaging Service Manager

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Update posted by tangocf79 (a service user)

Hi Sean,

Sorry for the confusion. The last sentence is a direct message to staff member Paul and not my name.

I was apologising to him for my bad veins.

I am a female service user.

Thanks also for your response. Care Opinion is a fantastic portal for service users and staff / managers to connect and to celebrate success as well as improve services.

Kind regards.

Response from Sean O'Conaire, Service Manager, Imaging, Belfast HSC Trust 2 years ago
Sean O'Conaire
Service Manager, Imaging,
Belfast HSC Trust

Submitted on 05/05/2022 at 16:27
Published on Care Opinion at 16:27

Oops!! My apologies

I agree- a great portal for getting your views out there- both the positive and negative feedback gives plenty of food for thought and opportunities to improve- and in your case to celebrate when things have gone well- thank you again.

Sean

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