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Kind and caring ambulance service

Posted By GB54

"Kind and caring ambulance service"

About: Scottish Ambulance Service

(as a relative),

Dad took unwell in March and the ambulance crew were fantastic. Yes they were busy but when they arrived they were great they took such good care of him.  They were kind and caring  to dad and my mum who he helps look after.

We had to wait outside at A/E before we could get in but they continued to look after him and were so kind. I know the pressure everyone is under at the moment but just want to say thank you

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service nearly 2 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 06/05/2022 at 15:26
Published on Care Opinion at 15:26

picture of Alan Martin

Dear GB54

Thankyou for taking the time to share your feedback here on CareOpinion. I am so sorry to hear that your dad required the use of our Services. I hope that he is feeling better?

It is so kind of you to say these wonderful things about our staff and I would be more than happy to ensure that your kind words get passed on to them. In order to do this I would just need a few details. If you want this to happen would you be able to email sas.feedback@nhs.scot and include your dads name as well as the date/time and location that we attended him? This would allow us to locate the call and identify the staff. If you would also be so kind as to include your CareOpinion username to allow the members of my team to trace back to this feedback.

I wish you and your dad all the very best and thanks again.

Kind Regards

Alan

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service nearly 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 10/05/2022 at 15:14
Published on Care Opinion at 17:01

Dear GB54

Thank you so much for contacting our Patient Experience Team with further details.

I do hope your father is feeling better.

It is always lovely to receive positive feedback and I have arranged for your thanks to be passed on to the crews who attended your father.

Thanks again

David

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