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Impossibile bookings

Story from nhs.uk

"Impossibile bookings"

About: The Hathersage Centre

I have been tried to booking an appointment over the past week because I have been infected with an STD. However he online booking system doesn't allow me to do so. Patient Care has been totally disregarded here.

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Responses

Response from The Hathersage Centre nearly 2 years ago
The Hathersage Centre

Submitted on 06/05/2022 at 11:09
Published on nhs.uk at 16:44

Dear David, thank you for your comments which we welcome as an opportunity to learn, reflect and evaluate our services, I am also sorry for your negative experience using our booking system.

We know that there is extremely high demand for our services and at peak times the system can be affected/slowed by high usage. If you wish to discuss the specific issues you experienced or still need help to book an appointment, please contact us at thenorthernISH.enquiries@mft.nhs.uk.

Should you wish to discuss your experience with us further please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO22/0012.

A Wright

Operation Manager

Hathersage Centre

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