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"My visit to day surgery"

About: Crosshouse Hospital / Day Surgery

(as the patient),

So yesterday i was in Crosshouse for my first surgical procedure in a while….i was so nervous but had absolutely no reason to be….from the minute i stepped through the door, right through to leaving, everyone was incredible and went out their way to look after me! All the wee things like the friendly chats and people popping their head in to check i was ok are really the big things and i’m so thankful to have had that! I work in the hospital so some may think i’m biased but i’m not from a clinical background at all….i don’t get to see alot of these things on the daily but what i did get to see yesterday was nothing short of outstanding! Smashed it NHS Ayrshire and Arran…you all should be so proud 💙

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Responses

Response from Linda Russell, Business Manager, Management Offices, Crosshouse Hospital, NHS Ayrshire & Arran 2 years ago
Linda Russell
Business Manager, Management Offices, Crosshouse Hospital,
NHS Ayrshire & Arran
Submitted on 29/04/2022 at 16:08
Published on Care Opinion at 16:08


Thank you so much for taking the time and trouble to share your lovely feedback, which the Day Surgery Team will be delighted to receive.

Your experience was such a good example of a team working together to provide person-centred care, and it was great to hear that you felt so well looked after and reassured at what can be anxious time.

Wishing you all the best with your recovery and thanks again for your kind comments.

Linda

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