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Long waiting times

Posted By likeableeb35

"Long waiting times"

About: Kilkeel Primary Care Centre

(as a service user),

I phoned Shanlieve surgery in Kilkeel today on my fathers behalf as he is elderly to request a call back from a Doctor to discuss his health as we have some concerns. I was told to call back next week to see if I could secure a slot for the following week for a call back, so I won't know for 2 weeks if the doctor will even be in a position to phone me regarding my fathers health.

I am freaking out here as I know whatever treatment or consultation is recommended will no doubt be months or even years away which will force us to look at paying for private treatment.

I feel maybe we should just allow the government to collapse the NHS now so we can move on to a private healthcare system which works, rather than allow people to suffer anymore.  It seems obvious the NHS can no longer can provide effective healthcare. Urgent action is required either way.

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Responses

Response from Cathrine Reid, Director of Surgery and Clinical Services, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 3 years ago
Cathrine Reid
Director of Surgery and Clinical Services, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust

Submitted on 06/05/2022 at 11:56
Published on Care Opinion at 13:57

Dear Likeableeb35

I am sorry to hear of your experience and that your Father is unwell. In respect of the GP Practice, the Trust is not responsible for GP Practices, therefore I would advise you to link back with your GP practice to discuss your concerns in the first instance please?

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Response from Linda Craig, Regional Lead for Patient Client Experience, Directorate of Nursing & Allied Health Professional, Public Health Agency 3 years ago
Linda Craig
Regional Lead for Patient Client Experience, Directorate of Nursing & Allied Health Professional,
Public Health Agency

My role is to facilitate you to tell your story in the best way possible to make a difference

Submitted on 10/05/2022 at 09:52
Published on Care Opinion at 10:18

picture of Linda Craig

Thank you Likeableeb35 for sharing your experience. I am sorry to hear of the current pressure your father and you are under, particularly with reference to accessing your GP and concerns about the potential long waits. In my role I provide analysis of these important issues to the relevant leaders in the health service and your story highlights the impact on people and their families very clearly. I will be able to use this anonymous feedback to reinforce the messaging.

All stories relating to a particular GP surgery are shared directly with them to ensure your story is shared with someone who can change something locally. They are invited to respond as part of this process, but I would encourage you to return to them if your current situation is increasingly difficult. I do not have any direct connection with this practice however if you need to discuss this further you can contact me by email (linda.craig3@hscni.net)

Many thanks

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