Lion Health has always been notoriously difficult to contact by telephone. For years they have taken on additional patience and not expanded the capacity for Appointments.
Prior to the pandemic, there were some appointments available online, which was better than nothing when unable to contact them by phone.
After continuously trying to telephone at 8 am each morning last month (at worst I think I was 160th in the queue) I went in person on 1st of April. The receptionist was lovely. She took my medication query and said I could expect to hear something back Mon/Tuesday the following week but I heard nothing back.
Unfortunately I then got Covid so did not want to attend in person and again it was impossible to get through on the telephone.
In desperation, I tried an email address this morning (after being cut off three times after starting to try at 7:59AM) only to be rudely told that I should phone back at 8 am tomorrow morning.
The next available online appointment is the 9th of May. This is urgent. The practice do not seem in the slightest bit concerned. I find it very difficult to ask for help so felt extremely foolish pouring my heart out on an email to somebody who just told me to phone again tomorrow at 8AM.
Once you can get through to a clinician than the actual medical service is excellent. It’s just impossible to get through. I really don’t know what else to do, it feels like there are no other options. I do not know how they are getting away with this. It is all you see in local groups that other people are having the same problems.
I do want to change to another GP practice but right now I just need someone to help me with my current medical problems.
"Impossible to get through on the phone "
About: Lion Health Lion Health West Midlands DY8 3SS
Posted via nhs.uk
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