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"Patient care"

About: Queen Elizabeth University Hospital Glasgow / General medicine (Wards 5d) Queen Elizabeth University Hospital Glasgow / General surgery (Wards 9a, 9b, 9c & 9d) Queen Elizabeth University Hospital Glasgow / Xrays and Scans

(as the patient),

I was suddenly admitted to QEUH after being referred by GP.  From the minute I arrived for assessment to the minute I was discharged, 2 days later, the care and professionalism I was met with exceeded every expectation. The nurse who took my initial blood test had only learnt this skill earlier that day and was extremely proficient, charming and confident in her role, explaining everything that was happening.  A very painless experience.  Her mentor nurse was very encouraging and offered advice where needed in a very supportive manner.  The porters who transported me about the hospital during my stay  were very cheery and upbeat.  The staff at the MRI department were very helpful and informative ensuring I was aware of the procedure and again, were very professional and upbeat .  The ward staff in wards 9B and 9D were very cheery, helpful and professional.  Nothing was too much bother for them and their manner made my stay in hospital a more relaxed affair.  At this time, after everything the NHS has been through, your staff were a credit to the organisation and deserve recognition of this.  I am sorry I cannot remember the names of the individual staff who dealt with me, but suffice to say, they made what could have been a horrible experience, if not enjoyable, comfortable. For that I am most grateful. Many thanks.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 27/04/2022 at 16:05
Published on Care Opinion at 16:05


picture of Kevin Torbet

Dear popeye532

Thank you for taking the time to leave such lovely feedback in regards to your experience of using the General Medicine and General Surgery departments of the Queen Elizabeth University Hospital.

It was great to hear how you were impressed and happy with the service and care you were provided by the staff when you were suddenly rushed into hospital.

It must have been an extremely worrying time for you and your family, so to hear such glowing feedback in regards to the professional and caring attitudes shown by the staff on your arrival in the department was very comforting.

I would like to wish you a speedy recovery from myself and all the staff at the Queen Elizabeth University Hospital.

Please take care

Kind regards

Kevin

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