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"My care in hospital has been excellent"

About: Craigavon Area Hospital / 1 South Medical

(as a staff member posting for a patient/service user),

My care in the hospital really has been excellent and I have felt amazingly looked after since my arrival into the hospital. The nurses are so friendly and are always willing to have a quick conversation despite the list of tasks they most likely have to do. They are all so friendly which makes me feel welcome in the hospital. The doctors are just the same always so nice and respectful. They also have made all my tests and results so easy to understand answering any questions that I may have. The food has been alright however it is concerning that the menu doesn’t change meaning if you were in for a period more than 3 weeks. The food is god however the menu could become boring. The cleaning that the hospital has is truly exceptional and they genially never stop cleaning the place which is a credit to the hospitals high standards of care that they give us patients

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Responses

Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, Southern Health and Social Care Trust nearly 2 years ago
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
Southern Health and Social Care Trust
Submitted on 18/05/2022 at 16:24
Published on Care Opinion at 16:24


picture of Christine Armstrong

Dear Matdw53 - thank you so much for this feedback and apologies for the delay in responding. I have shared your comments with the staff and I know they will really appreciate such kind words.

it is lovely to read your comments about the cleaning and apologies that you find the menu to be boring

I hope you are feeling better

Best wishes

Christine

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Response from PA for Assistant Director of Functional Support Service, Functional support, Southern Health and Social Care Trust nearly 2 years ago
Submitted on 18/05/2022 at 21:46
Published on Care Opinion at 21:46


Dear Matdw53

Thank you for posting regarding your hospital experience and for the positive feedback regarding the cleanliness of the hospital which I have passed to the Domestic Services Team.

I am sorry to hear that you find the menu repetitive. The menus are reviewed frequently and I will pass you comment on to the Catering Manager.

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