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"Left feeling unsafe and unclean"

About: York Hospital / General medicine

(as a service user),

I was unfortunate to spend 4 days in York Hospital following gynaecological surgery. The surgery went fine, I recommend the surgical team. 

The hospital environment and nursing care was abysmal. I was not aware that all wards at York Hospital are mixed sex, even for gynaecological and breast cancer surgery. I was shocked to be on a mixed sex ward, with men free to wander into the female bay and men using a female lavatory. One night a man, who had entered the female bay several times during the day, came into the female area and assaulted one of the women, threatened the rest and attacked nursing staff. I did not feel that I was in a safe environment. If I had known in advance that all wards were mixed sex, I would have requested a different hospital or had to have my urgent operation at a private hospital. 
In addition, I was given the wrong I.V. antibiotics and refused pain relief related to this, discharged with a dressing marked with the extent of post-surgery infection.  My dressing wasn’t changed whilst I was in hospital and I was not given any dressings to take home. 
There did not appear to be any shower facilities on the ward. I left hospital feeling dirty and infected.
 I was given conflicting information regarding food, for 2 days I was told that I should have brought my own food in with me. I was provided with food on my last day. 
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Responses

Response from Claire Ferguson, York and Scarborough Teaching Hospital NHS Foundation Trust 2 years ago
Claire Ferguson
York and Scarborough Teaching Hospital NHS Foundation Trust
Submitted on 20/04/2022 at 14:31
Published on Care Opinion at 14:31


Thank you for taking the time to send feedback to us via Care Opinion; we value all feedback that we receive.

I am really sorry, but due to Care Opinion being anonymous I can't raie this within the Trust on your behalf. If you are intereted in having this looked at further please do contact our PALS service (Patient Advice and Liaison Service) on pal@york.nhs.uk, or telephone: 01904 726262, and they will assist you.

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