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Pediatric A&E

Story from nhs.uk

"Pediatric A&E"

About: Royal Blackburn Hospital

Took young child to A& E after an accident resulted in an badly bleeding oral injury. The receptionist taking initial details overstepped by poorly joking about a legally protected characteristic. Proceeded on then, to see very harassed and overstretched pediatric staff over a expected long wait. Came away hours later with some advice and treatment. Sadly the experience was deeply unnerving. The delivery of care is provided by staff who are clearly beyond maximum. The department looked beyond stretched in terms of resources. I didn't leave confident in the advice and certainly would not go back to Blackburn with a sick or unwell child.

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Responses

Response from Royal Blackburn Hospital 2 years ago
Royal Blackburn Hospital

Submitted on 19/04/2022 at 12:04
Published on nhs.uk at 18:08

Thank you for taking the time to share your experience on the NHS Website.

I am very sorry to hear of your recent experience after you took your young child to the Emergency Department at Royal Blackburn Teaching Hospital following an accident. We sincerely apologise that this has happened and your comments have been shared with senior staff.

If you would like to provide further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Sarah Ridehalgh

Patient Experience Facilitator

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