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"Excellent staff but I would like to have seen more doctors"

About: Daisy Hill Hospital / Elective Overnight Stay Centre/Gynaecology Ward Daisy Hill Hospital / Emergency Department

(as a staff member posting for a patient/service user),

I came to Daisy Hill's Emergency Department after suffering from a headache.

I don't remember much of my time in A&E but I remember that the doctor who looked after me as lovely. There was a lot of waiting and I stayed overnight in the amber area, however it was difficult to get to sleep.

Up on the Female Surgical Ward the nurses have been fantastic. I would particularly like to mention student nurse Zoe, nurse Sharon as well as Victoria who was on this morning. However, all the staff members have been excellent - I have been very well looked after. The nurses have also been really good with their observations etc.

The only issue I would say I have had would be with regard to seeing medical staff. I didn't see a single medical professional for an entire day. I saw one in A&E and then was moved up onto the ward and didn't see one until the next morning. I was told I might need a lumbar puncture and so was I was waiting all day to fund out whether this was necessary and I was quite worried during this time. I would have expected at least an SHO coming to see me during this time.

However, other than this my stay has been excellent and all the staff I have met have been amazing.

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Responses

Response from Josie Matthews, Lead Nurse, Surgery & Elective Care, Southern Health and Social Care Trust 2 years ago
We are preparing to make a change
Josie Matthews
Lead Nurse, Surgery & Elective Care,
Southern Health and Social Care Trust
Submitted on 20/04/2022 at 10:50
Published on Care Opinion at 11:57


DearNatbs79,

Thank you for taking the time to give feedback on Care Opinion. I am so glad you received nursing care that was considerate and kind. I will make sure that the nursing staff of Female Surgical are made aware of your kind comments.

I will ensure that our Deputy Medical Director is informed of your comments regarding ward medical reviews.

Thank you again,

Regards

Josephine Matthews

Lead Nurse SEC

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