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Awful hospital

Story from nhs.uk

"Awful hospital "

About: Barnet Hospital

My son who is disabled with non verbal autism broke out in what looked like a meningitis rash around his eyes in the park and was holding his stomach and gesturing being in pain. We immediately took him to Barnet A&E. We had to wait over 30 min just to get an initial consultation with staff to ask about his symptoms and the lady seemed very not bothered, unapproachable and was the only person checking in lots of sick children in the childrens A&E section. We were then told it’s going to be a long wait for blood tests. We left

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Responses

Response from Barnet Hospital 2 years ago
Barnet Hospital

Submitted on 21/04/2022 at 16:23
Published on nhs.uk at 17:35

Dear Ms Paraskeva, thank you for taking the time to leave a review of your experience at Barnet emergency department. We are very sorry that you and your son had a poor experience with us, in relation to the waiting times and also staff attitude. This is not what we would wish for our patients and their families when they attend. If you would like us to look into the service you and your son received more specifically, please contact our Patient Advice and Liaison Service (PALS) either by email bcfpals@nhs.net or telephone 0208 216 4924. Best wishes, the Patient Experience team.

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