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Time wasters

Story from nhs.uk

"Time wasters"

About: North Manchester General Hospital

The maxillofacial department is a joke. I travelled half an hour for my appointment just so they can tell me that it was cancelled but nobody let me know. Receptionist blamed "booking centre" saying "I can see the letter was produced", receptionist basically wasn't even able to tell if the letter was actually sent but only "produced" absolute time wasters, the wound is not healing great and seems there is a little infection but they postponed the appointment by another one month because doctor is on annual leave. Shocking.

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Responses

Response from North Manchester General Hospital 2 years ago
North Manchester General Hospital

Submitted on 10/05/2022 at 12:25
Published on nhs.uk at 15:36

Thank you for sharing your experience when you attend the Maxillofacial Department at North Manchester General Hospital and we are very sorry that you do not feel you were treated politely and courteously by the staff who were working at the reception desk. I am sorry that you had not been given prior notification that your appointment had been cancelled and for any inconvenience that this caused to you. You comment that you are concerned that you may have an infection. In order to assist you further or if you would like the opportunity to discuss with a member of the clinical team pleas do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO22/0004 and they can liaise with the clinical team on your behalf. The importance of greeting and welcoming visitors and patients to our departments will be emphasised to colleagues in order to improve our patient service. The Patient Experience Team

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