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Care Opinion

Didn't recommend

Story from nhs.uk

"Didn't recommend "

About: Princess Alexandra Hospital (Harlow)

When someone arrives at the hospital with shortness of breath, you keep them in the waiting room, I have a letter from another hospital and I've been waiting for 3 hours, and I'll wait. I do not recommend this hospital to anyone. The receptionists aren't friendly. The doctors are busy with conversations.

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Responses

Response from Princess Alexandra Hospital 16 months ago
Princess Alexandra Hospital

Submitted on 05/01/2023 at 13:58
Published on nhs.uk on 06/01/2023 at 09:18

Dear patient,

Thank you for taking the time to comment. We realise that this is not acceptable and apologise for for your wait.

We know we do not always get everything right and so when you do have immediate worries in the Emergency Department please ask for help or explain you think your condition is worsening.

If you have a concern which is not for immediate resolution in the hospital please do get in touch with us in the PALS service and we can work with you and the service to get things right.

Thanks for posting your message.

Shahid Sardar

Patient advice and liaison service

01279 82 72 11

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