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"Minor operation handled with courtesy and professionalism"

About: Forth Valley Royal Hospital / Surgical Skin Team

(as a service user),

At the beginning of ApriI I had a minor operation to remove an infected cyst from the back of my head.

Reception at Forth Valley Hospital clearly directed me to minor surgery. I had to wait less than 5 mins before Kirsty & Alisha carried out pre-op questions, then did the removal of the cyst with great attention to my comfort.

When the op was compete I was given clear instructions on the aftercare of the wound.

I feel the whole thing was handled with courtesy and professionalism.

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Responses

Response from Kirsteen Easson, Surgical Skin Nurse Practitioner, Day Surgery, NHS Forth Valley 2 years ago
Kirsteen Easson
Surgical Skin Nurse Practitioner, Day Surgery,
NHS Forth Valley
Submitted on 15/04/2022 at 09:43
Published on Care Opinion at 09:43


Thank you for taking the time to leave feedback about your recent visit to our clinic for a procedure.

I am happy to hear all went smoothly and that you were kept informed throughout.

I hope your wound is healing well.

Thanks again

Kirsty

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