"A vote of no confidence"

Feel very let down by the practice.

Very bad communications by office staff, who give test results without knowing how to explain properly. This really should be done by a GP on occasions, where a GP is needed to put information across and explained with correct information so patient understands.

Leave out important information for follow up assessment, which is then blamed for short staffing problems, when actually that information should have been given at same time as results (that weren’t given out properly).

Previously lost a health form that was handed in to them and hey presto after phone calls from us to insist that it was handed in at the desk, they found it after a good hunt and it was still left on the desk days later under a pile of paperwork not handed to appropriate dept. This was before covid btw!

Seriously now, this is a medical practice. It should be training and running this business properly. If the office staff are struggling (as we’ve been told) then more staff should be employed.

So that is why we say no confidence

We as a family rarely need to visit the practice luckily, so statistics are pretty bad.