This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Queueing with no seats available

Posted By TV21Dalek

"Queueing with no seats available"

About: NHS Greater Glasgow & Clyde / Covid Vaccination Programme

(as a relative),

I went with my elderly mother to get her booster jab.  Unlike the previous visits to the Castlemilk Centre for vaccinations, there were no seats for those waiting.

The people had to queue and they were nearly all elderly, a lot of them with sticks.  My mother is 85 with a painful back when she has to stand for some time.

Chairs should have been put out.  The staff organising should have been aware that those attending were likely to be elderly folk.

Disappointing.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 06/04/2022 at 13:30
Published on Care Opinion at 13:30

picture of Nicole McInally

Dear TV21Dalek

I am sorry to hear about you and your Mother’s experience at our vaccination centre and that there were no chairs available. I will raise this issue with my colleagues who are responsible for the Vaccination Team to ensure that in future there are chairs provided.

Thank you for your feedback and please pass on my apologies to your Mother.

Kind Regards

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by TV21Dalek (a relative)

Thank you for the reply, Nicole.

Very much appreciated.

All the best

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 06/04/2022 at 15:02
Published on Care Opinion at 15:02

picture of Nicole McInally

Your very welcome!

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k