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"The care and compassion of staff"

About: Victoria Hospital / Medical High Dependency

(as a relative),

My brother had unfortunately suffered an internal bleed, having gone through A&E we then had a three week period of stay within MHDU, Carol and her team were outstanding, they were extremely busy but we would never have known, the team took time to ensure my brother had the best care, encouraging him to eat and helping him move when he was unable to. They took time to ensure we not only knew but understood what was happening with his care and health but also to ensure our well being which i found was beyond any expectations we had. My brother unfortunately had three other internal bleeds whilst in their care and at no point did we feel excluded in his care. They were outstanding with their care and compassion, they made us feel calm, and he felt as if he was one of their own, treating him like they would one of their own family members 

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Responses

Response from Jamie Doyle, Head of Nursing - Acute Services Division (Corporate), Acute Services Division, NHS Fife 2 years ago
Jamie Doyle
Head of Nursing - Acute Services Division (Corporate), Acute Services Division,
NHS Fife
Submitted on 13/04/2022 at 09:25
Published on Care Opinion at 09:25


Dear aly2022

Thank you for taking time to provide us with feedback. It is lovely to hear that despite such a worrying and terrible time for you all with your brother being so unwell, Carol and her team were able to support you all during such a difficult and uncertain time. We as a unit always strive to deliver quality person centred care, it is good to note this has been your experience. We will make sure the team see your lovely feedback and they will always be very thankful you have taken the time to let everyone know about the care they provided. As a unit, we understand that families also need our care and support, we never underestimate this. Myself and the team wish you all the very best moving forward.

Take care and stay safe, Jamie Doyle.

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