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Gallbladder removal and hernia repair

Posted By Debssy

"Gallbladder removal and hernia repair"

About: Glasgow Royal Infirmary / General Surgery (wards 64, 65, 66,& 67)

(as a service user),

I have waited for this op for 3 years had 3 pre - ops, arranged time off work and for the people around me to care for me only to have these ops cancelled. I understand covid, but the pain daily doesn’t get better or the sickness episodes become more frequent and having to take time off work. I had recently been put on half pay and couldn’t afford it so have to return to work while I wait yet another appointment or pre-op. I spoke to the surgeon in early March, who said It will be done in 8 weeks, phoned for an update at the end of the month - another disappointment . This surgery not being priority at the min although I’m on priority list. Any advice on who I could contact would be much appreciated.

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Responses

Response from John Carson, Chief Nurse, North Sector, NHS Greater Glasgow and Clyde 2 years ago
John Carson
Chief Nurse, North Sector,
NHS Greater Glasgow and Clyde

Submitted on 14/04/2022 at 14:41
Published on Care Opinion at 14:41

Dear Debssy

Please can I express our sincerest apologies that your surgery has been cancelled several times and for the impact this has had on you. I can assure you that this is absolutely not the service that we wish to provide. Unfortunately the ongoing pressures has affected our waiting times for surgery. If you feel that your condition is worsening I would suggest contacting your GP who can then update your Surgeon.

If you would like to make a formal complaint you can contact our Complaints Team on 0141 201 4500 or Email: complaints@ggc.scot.nhs.uk

You may want to contact the Support and Information Service at Glasgow Royal Infirmary as they may be able to provide you with financial advice. Their telephone number: 0141 531 9127 Email: sis@ggc.scot.nhs.uk

Regards

John

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