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"2 year old daughter with autism."

About: Croydon University Hospital / Accident and emergency

(as a parent/guardian),

We had to make an emergency visit due to nursery being unsure if my daughter had swallowed a magnet or not.

When called in for the initial checks I informed the heath care assistant about my daughters needs and that she doesn’t understand, also that she may find it difficult and resit certain things that need carrying out.

The health care assistant was so understanding and amazing with my daughter. She interacted with her, was calm and my little girl even was happy to be held by her for a short time. This is the first time we have completed a heart rate check using her hands! We normally have to use her toes.

The experience in a Hospital can be very overwhelming for my daughter, especially being around unfamiliar people and having them touch her. 

I don’t normally leave reviews but I really appreciate how we were treated especially my daughter. 

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Responses

Response from Croydon University Hospital 3 months ago
Croydon University Hospital
Submitted on 14/04/2022 at 13:22
Published on nhs.uk at 19:27


Dear Enquirer

I am very happy to read that you have taken time to advise the Trust of yours and your daughter's positive experience whilst accessing Croydon Health Services (CHS). It will be of great pleasure that we share your positive comments with the relevant teams and staff and we would like to take this opportunity to thank you for taking the time to share such a positive story. If you would like to contact us further please do so by emailing the Patient Experience Team at CH-TR.PALS@nhs.net; please also advise if you would like to be on the list to share your story with CHS Integrated Quality Assurance Group for learning.

Kind Regards

Patient Experience Team

Croydon Health Services

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