"Gobsmacked at the treatment my daughter has received"

My daughter attended hospital A&E department where an xray was taken of her ankle.  No fracture was highlighted at the time.  She was referred to fracture clinic at Barnet who said they would call her for an appointment.  When I called the fracture clinic 3 days later they informed me that my daughter had missed her appointment.  What appointment?  My daughter had not received a phone call or email inviting her to attend.

I was then told that an appointment had been re arranged for the end of April a whole 5 weeks after the injury occurred. She has since twice been turned away from A&E saying she has to wait for her appointment at the fracture clinic.

My daughter's ankle showed no sign of improvements and a deep red bruising still covered part of her ankle so I decided to send her to see a Senior physiotherapist at a private practice.  They said she had a ruptured a ligament in her ankle and also Ottowa ankle fracture.  We were advised to seek a x-ray of her ankle front section.  She presented again to A&E and was again refused an x-ray and told to wait for her appointment at the fracture clinic.  My daughters ankle is sitting at an awkward angle which means the boot they supplied for her to wear does not fit as she cannot place her foot flat.  It  sits as if she is on tip toes which we fear will respectively cause further damage.

I am appalled at the level of negativity my daughter has received and for her to just be fobbed off time and time again. I feel bad as I write this because I know the NHS do an amazing job every single day but I'm gobsmacked at the treatment my daughter has received.  Hopefully she will have no long standing complications with her ankle injury.